Frequently Asked Questions

Private jet rental costs in Mexico vary significantly based on aircraft type, flight distance, and season. Light jets like the Phenom 100 start at $6,200 USD per flight hour, mid-size jets like the Phenom 300 around $7,500 USD/hr, heavy jets like the Challenger 604 from $9,500 USD/hr, and Gulfstreams from $11,000 USD/hr. The total price is calculated by multiplying flight hours by the hourly rate, plus handling, fuel, and overnight crew fees if applicable. At VolarJets we provide transparent, no-obligation quotes within minutes.

A charter flight price typically includes: aircraft flight hours, crew (pilot and co-pilot), use of the private aviation terminal at origin and destination, passenger and cargo insurance, and necessary flight permits. Additional costs may include: fuel (some operators quote separately), airport handling, onboard catering, crew overnight stay if the flight requires waiting at destination, and aircraft positioning if not based at your departure city.

Surprisingly, yes. If you travel with 6-8 people, splitting the cost of a private jet can be comparable or even cheaper than buying business or first-class airline tickets. For example, a CDMX-Cancun flight on a Learjet 35A costs from $13,000 USD for up to 7 passengers — roughly $1,857 USD per person, comparable to a business-class fare. Plus, you save time, gain flexibility, and avoid commercial airport hassles.

An empty leg is a repositioning flight that an aircraft must fly without passengers. When a jet completes a trip and needs to return to its base, that empty flight is offered at 50-75% off the regular rate. At VolarJets we publish available empty legs regularly. The downside is that dates, times, and routes are fixed and may be cancelled if the primary flight changes. They are ideal for flexible travelers looking to experience private aviation at reduced prices.

Cancellation policies vary by operator and lead time. Generally, cancellations more than 72 hours in advance incur no or minimal charge. Cancellations 24-72 hours out may be charged 25-50% of the flight price. Cancellations under 24 hours typically incur 100%. At VolarJets we always inform exact cancellation terms before confirming any booking.

We recommend at least 48-72 hours for domestic flights and one week for international flights. However, we can arrange domestic flights with as little as 4-6 hours' notice depending on aircraft availability. For peak seasons (Easter, Christmas, holiday weekends), we recommend booking 2-4 weeks ahead as aircraft demand increases considerably.

1) Contact us via WhatsApp, phone, or our web form with your trip details. 2) We send you a detailed quote with aircraft options within minutes. 3) You confirm your preferred option and make payment. 4) We send confirmation with all flight details: terminal, check-in time, crew information. 5) On flight day, arrive at the private terminal 15-20 minutes early and you're ready to fly!

Absolutely. Same-day round trips are very popular, especially on short executive routes like CDMX-Monterrey (1h 30min each way) or CDMX-Guadalajara (1h 10min). Depart early morning, attend meetings, and return in the afternoon. The aircraft waits at the destination airport as long as you need.

Yes, we offer comprehensive services beyond the flight: VIP ground transportation (armored SUVs, limousines, helicopters), hotel and restaurant reservations, custom onboard catering (from premium snacks to gourmet meals), floral arrangements, birthday cakes, specific champagne, and any special requests. Our concierge team handles every detail.

Private flights operated by certified companies are extremely safe. At VolarJets we work exclusively with operators certified by Mexico's DGAC (Directorate General of Civil Aeronautics) and, in many cases, with international certifications like ARGUS or Wyvern. Aircraft undergo rigorous scheduled maintenance inspections, pilots meet flight hour and continuous training requirements above regulatory minimums.

For domestic flights in Mexico, you only need a valid government-issued ID (INE or passport). No printed ticket or boarding pass required. For international flights, you need a valid passport (at least 6 months validity) and, depending on the destination, the corresponding visa (such as a US B1/B2 visa). Immigration procedures are handled directly at the private terminal, quickly and without lines.

Yes, all aircraft we operate carry comprehensive insurance including third-party liability, passenger and crew coverage, and hull insurance. Coverages meet DGAC minimums and in most cases significantly exceed regulatory requirements. For international flights, insurance complies with destination country regulations.

Yes! One of the great advantages of private aviation is that your pets travel with you in the cabin — no crate restrictions, no cargo hold. Dogs, cats, and other pets are welcome onboard. For international flights, a veterinary health certificate and up-to-date vaccinations are required per destination country regulations.

Onboard catering is fully customizable. Options range from premium snacks, fruits, cheeses, and beverages (water, sodas, juices, wines, spirits) to full meals by renowned chefs. We accommodate any dietary restriction: vegan, kosher, halal, gluten-free, etc. For special occasions (birthdays, anniversaries, proposals), we coordinate gourmet menus, custom cakes, and cabin decorations.

WiFi availability depends on the aircraft type. Jets like the Phenom 300, Challenger 604, and the Gulfstream line feature high-speed satellite WiFi for browsing, email, video calls, and cloud work during the flight. Some older light jets may not have WiFi but offer Bluetooth and USB charging ports. If connectivity is important, specify it when requesting a quote.

There are no strict luggage restrictions like commercial flights. Capacity varies by aircraft: light jets allow 6-10 bags, mid-size jets 8-15, and heavy jets 20-30 or more. You can bring oversized items like golf clubs, surfboards, ski equipment, and even bicycles. Your luggage goes directly from car to plane — no conveyor belts or waits.

From Mexico you can fly privately to virtually any destination in North America, Central America, and the Caribbean. Popular domestic routes include CDMX to Cancun, Los Cabos, Monterrey, Guadalajara, Puerto Vallarta, Merida, and Acapulco. Internationally, we operate frequent flights to Miami, Houston, New York, Los Angeles, Las Vegas, San Antonio, Dallas, and more US destinations. We also fly to Canada and Caribbean destinations.

Yes, private flights allow technical stops (for refueling on long routes) or convenience stops (to pick up or drop off passengers). For example, depart from Monterrey, make a 30-minute stop in CDMX to pick up a colleague, and continue together to Cancun. Stops are planned in advance for landing permits and airport slots.

A charter flight is renting an aircraft for a specific trip — you pay per flight with no future commitment. Ideal for occasional travelers. A Jet Card is a membership where you buy flight hours upfront (typically 25-50 hours) at a guaranteed fixed rate, with guaranteed availability and priority access. Ideal for frequent flyers with 5+ flights per year. VolarJets offers both options.